Shipping & Returns

Shipping (Postage and Packaging)

Postage and packaging for the United Kingdom are calculated at £3.00 for all orders under £9.98. Orders over £9.98, postage and packaging will be free of charge.

Currently, we only post to selected countries, we apologise for any inconvenience. We will be looking at expanding this very soon.

All orders placed before 3 pm (GMT) will be dispatched the same working day (Monday-Friday). Orders placed on Saturday and Sunday will be dispatched the following Monday (not Including bank holidays)

Returns Policy

 

If you are not completely satisfied with your order, we can offer either a refund or exchange providing that goods are unused (in the same condition that you received it) and returned to us within 14 days of purchase. Please ensure that the package is wrapped securely and we recommend that you use a recorded delivery service as we are not responsible for returns being lost in the mail.


We aim to handle your returns within three working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Please contact us at grovebeardsupplies@hotmail.com with your order number to arrange a return.

 

Late or missing refunds (if applicable)


If you haven’t received a refund, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is processed and ask for pending transactions.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@grovebeardsupplies.com.

 

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.